Need Help, about lagging connection

[kyusscol]

I have tried many configurations but my room is still showing low latency, I have written to support and they don't give a new answer to what I have already tried, I don't know what else to do so that my room doesn't have these problems.
When it gets high latency my number of users also goes down and I get lower positions in the page.
I have tried the global backup server too

 

[Blondylicious]

Cambia el servidor a Bogotá Colombia y pon entre 5500 en bitrate

 

[punker barbie]

Hi @kyusscol Please provide your username or ticket number so I may pass it along to our Support team

 

[kyusscol]

Hi @kyusscol Please provide your username or ticket number so I may pass it along to our Support team

username: alicia_lang

 

[punker barbie]

username: alicia_lang

I have confirmed that the support team has responded to your inquiry. Ticket #23507875

 

[kyusscol]

I have confirmed that the support team has responded to your inquiry. Ticket #23507875

yes they answered me but the answer was to change the bitrate to 6000 kbps i have tried with many values but it is still the same with high latency