I keep records, but I memorize everything (writing it down takes too long and then you pull up the program and it crashes, or you need a new hard drive, etc). I can tell you who is moving, who just got a new job, who lost their job, who got caught watching me on cam by someone, who watches with their S.O. tokens spent, what videos that bought, their likes/dislikes, etc. If I haven't heard from them in a while, I message the asking if the move, of how the new job is, etc. I attribute it to the game of customer service and details are good for conversation. I'm the equiv of one of those executive assistants you see on TV or in a movie who tell their politician boss who so and so is, and how to have a conversation with them in order to get money out of them.