Models and Honesty

[StanislavJ]

I know there are all types of models on MFC. Sweethearts and bitches, learned and ignorant, hard workers and scammers. I wonder: has anyone ever tipped for a specific request that the model agrees to, but is then unable or unwilling to fulfill, not with malice or dishonesty, but do to an honest (and admitted) misunderstanding on her part? Moreover, in such a case, has the model ever offered to transfer the tokens back to you, or agreed to do so after a polite request? And, in general, should she do so in such a situation?

I know MFC only refunds tokens in exceptional circumstances (and only after jumping through a lot of hoops), but private transfers of tokens between two members are allowed, and commonplace. And while caveat emptor ("let the buyer beware") prevails on MFC, I'd like to think that an honest, good-natured model would return tokens in a situation such as I outlined.

Or am I dreaming?

 

[MissKlass]

I'm thinking you're dreaming. We can't buy or transfer tokens at all through our model accounts, first of all. If a model has tokens it's because she has her own premium account. It would be nice if we could do our own refunds, but actually it would be a horrible idea! Imagine if the guys knew we could do token refunds. The amount of cheapskates trying to get us to give them their money back would create chaos and probably a lot of ill will towards models. So on that idea, no thanks lol. If there is something they asked me for that I wound up unable to do, I usually offer them something else. But I'm nice; we don't have to do that even.

 

[RoxieRed]

Without knowing any details of the situation you are describing, it's hard to say what would be appropriate or expected in your situation.

If someone tipped me for something that I had agreed to under a misunderstanding and was unable to fulfill my end of the bargain for whatever reason, I probably would not refund the tokens. I would, however, find something (a video, a picture set, send some goodies their way) anything that the tipper would appreciate and want.. something they feel would be a good value for their tokens. I would feel that I'd have to earn the tokens they sent me in some way. I'd want to make sure that the tipper wanted and agreed upon whatever else I offered to them and that they were happy with the exchange.

Models on MFC actually can't transfer tokens back to you. Only if the model had a premium account with tokens could she transfer tokens back to you, but I don't know why she would unless you simply wouldn't settle for something else in exchange for your tokens and you kept bothering her about it.

That is just me, though, and that is only in a certain situation. Not sure if the same would be true for other models or for the situation you are talking about, since you were pretty vague about it.

 

[mynameisbob84]

I've never heard of a model transferring tokens back once a request isn't met, so I definitely don't think it's commonplace. The other thing to keep in mind is that tips are seen as gifts; you could tip a million bajillion tokens and technically, you still wouldn't be entitled to anything.
I think the compromise that the bbs in this thread have mentioned is fair. The model keeps your "gift" and you still get something for your money. Everyone's a winner :twocents-02cents:

 

[southsamurai]

not only all that above, but assuming the model had a premium account, and was willing to refund that way, she would have to buy the tokens herself, but if you give her a set number of tokens she only gets a percentage of that in cash, so she would have to pay more than what she received anyway, to give back the same amount of tokens.

but honestly? refund for a tip? you dont tip a waitress and then decide you want a refund, you dont do it for a dancer for a private or lap dance, you sure as hell arent from a cam model. the idea is just preposterous really. yeah yeah i get that you arent talking about the standard MFC tip, you know 10-20 tokens just to say you appreciate whatever is going on. but in all honestly unless you do a private show everything in an mfc chat/cam room is a tip, no matter what you actually handed over the tokens for.

 

[Serenity_Tam]

I'd like to think that an honest, good-natured model would return tokens in a situation such as I outlined.

Or am I dreaming?

Bahaa. I just submitted this with no comment. Oh early morning.

I hate what you said here. Really, hate. It is almost as if you are assuming a gal is not honest because you tipped for something that she could not do when it sounds like there was no scamming involved. I think if a member wants something specific that the model may or may not do it should be discussed before the tip goes through. If someone tips say ... 20 tokens for something I don't do without checking with me, I thank for the tip and decline the request. If someone tipped a large amount for something I don't do without checking with me I have PMed to figure out something else. I am not sure how a request can be so elaborate and complicated that it would be misunderstood after a discussion though.

I think it is a ridiculous expectation that a model would transfer tokens back.

 

[Evvie]

I know there are all types of models on MFC. Sweethearts and bitches, learned and ignorant, hard workers and scammers. I wonder: has anyone ever tipped for a specific request that the model agrees to, but is then unable or unwilling to fulfill, not with malice or dishonesty, but do to an honest (and admitted) misunderstanding on her part? Moreover, in such a case, has the model ever offered to transfer the tokens back to you, or agreed to do so after a polite request? And, in general, should she do so in such a situation?

I know MFC only refunds tokens in exceptional circumstances (and only after jumping through a lot of hoops), but private transfers of tokens between two members are allowed, and commonplace. And while caveat emptor ("let the buyer beware") prevails on MFC, I'd like to think that an honest, good-natured model would return tokens in a situation such as I outlined.

Or am I dreaming?

This likely happens all the time.

Other posters are correct; we cannot transfer tokens out of our model accounts. If we had a premium account, and had to buy tokens to transfer back to you, we would be losing money. It has nothing to do if a model is "honest" or not. If you tipped me 500 tokens ($25) and wanted it back, I would have to spend $50.

If it were a case where she could say, "Whoops! Let me send those tokens back to you from my model account," well then maybe so. But it is always a case where you are asking the model to spend twice as much money as you spent on her just to give your refund.

Because I know tips are non-refundable, I always offer videos, Skype shows, services, whatever I can do to ensure that the member isn't ripped off. If you and the model are in agreement that she now has X amount of tokens and you have zero amount of service, perhaps you can try to do something else instead? If you know what her other services normally cost, maybe you can suggest one be replaced. Just remember she isn't obligated to do so.

 

[Evvie]

[I don't know if this is a "bad Evvie" moment, but I'm also not sure I want there to be a 'refund culture' on MFC. We know that MFC has explicitly stated "tips are tips, they can't be refunded". While the nature of tipping has evolved, I feel that if models were socially expected to give refunds, for every 1 person who made a legitimately broken deal, there would be 500 people taking advantage of the situation to get free content. I feel that most of these situations can be resolved through communication before the tip happens, although sometimes it really can't be avoided. Then again, perhaps I'm just biased?]

 

[JickyJuly]

There is no way that I would for ANY reason refund tokens. The only reasons that someone would send tokens for something I'm unable or unwilling to do is that they didn't speak to me first and either assumed or attempted to bully their way to what they wanted. I actually love when some goof sends 10 tokens with a detailed, hardcore request in my clothing optional, soft core room. Yelling NO REFUNDS! is fun.

 

[ComicOzzie]

If you think begging is bad on MFC mow, add the option of allowing members to seek refunds from models.

 

[JoleneBrody]

Everyone covered the technical side so note point explaining how tokens work again.

I would also like to think that the model has performed and entertained enough, regardless of your request, to have earned that tip from you.
If the tip was enough for a video or pic set, I would offer that in exchange because I'm nice, but not obligated. If the request was complicated enough to get misunderstood then it had better of been enough to cover a video! :lol:

 

[mynameisbob84]

To be fair to the OP, I don't think he's being a dick by asking an honest question (at worst, he's a little naive) and I do see where he's coming from. If I asked a model to do a custom video for me and she agreed to it, and I paid her say, 5000 tokens up front and then it emerged that she couldn't make the video for whatever reason, it wouldn't be completely unreasonable for me to wonder aloud if it's at all possible to get those tokens back.
Expecting or demanding the tokens back would be dickish, but just wondering if it's even a possibility... not so much (I still think the compromise of other content being offered by the model is the right way to go about things in these situations) :twocents-02cents:

 

[HarmlessSquirrel]

Occasionally when the models circle the wagons and all have pretty much a single response to something, I don't entirely agree. This isn't one of those times. If you tip, you've got to expect that those tokens now belong to the model, period. Hopefully, you are happy to tip the model in question anyway, but even if you're not, that's the way it is.

You're postulating an honest mistake by the model -- not real likely if you've discussed what you want carefully with her, but okay, conceivable. As has been said already, it really would cost the model more to give a refund than she got from you in the first place and also, if this was an option, unfortunately there are jerks who would try get freebies or make trouble this way. Sounds like most models would try to give you something (within their comfort zone) to make up for a mistake if that actually happened, but I don't think you should even rely on this happening. Basically, if you're concerned that this may happen, be as clear as possible about what you want ahead of time and just don't lay down tokens that you'd be very upset to have tipped to the model just as a gift.

 

[LadyLuna]

Holy fuck are there a ton of misunderstandings in my room! (Btw, I work on streamate. 1 gold = $1 for the member, $0.35 for me.)

Member: "How much for a flash?"
Me: "1 gold please"
member tips 1 gold, I flash my boobs.
Member: "Oh, I meant a pussy flash"
me: "I can't do that in public chat dear, you have to take me private or exclusive to see my naked pussy."

(seriously, it's part of streamate's rules)

Member: "how much to see your boobs?"
me: "1 gold."
Member: "how much to see your ass?"
me: "2 gold for ass in panties"
member tips 3 gold and says "pussy please"

Now seriously, whose fault are these? Mine? I never said that my pussy would be shown in public chat. If they had asked about it, they would've found out. But they didn't. They asked for a flash, which implies boobs, or specifically about boobs and ass. I have never ever said I would show my pussy in public chat, yet it gets assumed that I will all the damn time. This is not my fault.

Because people have this "blame the model for misunderstandings" approach, I annoy the fuck out of people by giving them too much information. Seriously.

"how much for a flash?"
"1 gold to see my boobs, 2 gold to see ass-in-panties, I don't show my pussy in public chat."
"I just wanted boobs!" (usually leaves right then)

So I compromise.

"how much for a flash?"
"1 gold to see my boobs."

Yup, it has become MY responsibility to make sure that you know that a flash is my boobs, without driving you away before you tip.

 

[Shaun__]

I have had several models steal from me, and as far as I am concerned that gift stuff is BS. If the model says she will do something, or has it on her profile she should do it. I can be understanding if life gets in the way, but if the model refuses to even apologize I have little sympathy for them.

 

[HarmlessSquirrel]

I have had several models steal from me, and as far as I am concerned that gift stuff is BS. If the model says she will do something, or has it on her profile she should do it. I can be understanding if life gets in the way, but if the model refuses to even apologize I have little sympathy for them.

I can understand that. I think the OP was specifically talking about a legitimate mistake though, not a willful intention to rip someone off.

 

[Evvie]

Occasionally when the models circle the wagons and all have pretty much a single response to something, I don't entirely agree.

I like this analogy :lol:

I have had several models steal from me, and as far as I am concerned that gift stuff is BS. If the model says she will do something, or has it on her profile she should do it. I can be understanding if life gets in the way, but if the model refuses to even apologize I have little sympathy for them.

I'm kind of with Shaun on this. Maybe tipping was once "wow, I like that rack so I'll tip that model" - and that still happens a lot. But tokens are currency on MFC. Members expect to buy things with their tokens, and I have never been under any illusion that when a member says, "how much for all your videos?", I say 500 tokens, and he tips 500 tokens, that it's a nice gift for me. He is buying something. Those tokens aren't a present.

If it is a situation where you tip 50 tokens for a spur of the moment chatroom flash, and it doesn't happen, I unfortunately have to say, "oh well."

But if you discuss in length with a model that you are buying something from her, things move out of the "oh well if he doesn't get it" category in to the "I am blatantly stealing from this member if I don't deliver" category.

I can imagine some situations where for some reason the model can't follow through (She thought she would have access to a farm for a custom outdoors video, but that situation changed without her knowing; she was going to do a video with red latex high-heels but her sister took them and won't give them back; stuff happens that the model herself cannot control). In that case, I do feel strongly that the model should try to give the member something else to make up for it. A model might say, "He paid for X and now X isn't possible through no fault of my own, so the deal is moot." And that's acceptable, although I feel that isn't great business practice.

I do believe MFC's policy about model stealing also stands; if you can prove that a model stole from you, you can get her account deleted. But I feel that destroying a woman's financial security and seriously hurting her ability to provide for herself is a strong step to take.

 

[MiaMeow]

I think we would need more information about the situation. I work on Chaturbate where models tokens go into our token balance, and we can tip other members, so it would be feasible, at least.

A situation I wouldn't refund in:

A: How much for boobs?
Me: 20.
A: *tips 15*
Me: It's 20.
A: Oh, I don't have that much. Can I get the 15 back?

If I put out the correct information and you read it wrong, then no, you can't have a refund. It's your own fault. If you order the wrong thing at a restaurant, they wont give you your money back.

A situation I would consider refunding in would be like

A: Can you put on the black bra you have?
Me: Yeah, for 10 tokens I'll change.
A: *tips 10*
Me: Oh, actually, that bra is in the washing machine and is all wet.

I would try to compromise and figure out something else I could do for the tokens before I refunded, but in that situation I would definitely consider it.

 

[IsabellaSnow]

If it were possibly to refund tokens I wouldn't ever refund unless it was absolutely my mistake/fault.

Often members are not clear about what they want, they may think it sounds clear in their heads, but a lot of the time I'm half guessing what they're saying, I swear most members have serious issues spelling, probably because of wanking at the same time.

So if the member asked me something and it sounded very much like he was asking something else, or he got the impression I said yes to it, then after he tipped no I wouldn't do the request, but like the other girls I would offer an alternative.

If say someone had specifically tipped for videos and not stayed for the countdown and for some reason I couldn't send the videos then that'd be my fault. Well assuming that meant I could never send him the videos and I could do refunds then yes I would. If I said, sorry it's not working atm, I'll send them as soon as possible and he demanded "no I want a refund!" well no, because a lot of the time I don't send vids until the next day anyway as after cam I'm usually very tired and confused. I'm not a delivery service, I don't have a "receive your vids in under an hour or your money back!" guarantee.

If a man gives a woman an engagement ring, she says yes, even if she's the one to break it off, the ring is still hers. Many would give it back, but by law he has no right to it.

I will also say that if a man ever asked me for a refund, even if I could give it, I wouldn't. And if I did, I would ban him from the room as he wants his tokens back, sure, but I wouldn't let him sit there and watch me for free afterwards. Yes this is "porn", but there is a certain amount of gentlemanly behaviour that should still go on.

If the girl has scammed you, then yes guys I am very sorry for those who have had a clear agreement with the girl and she's bailed/ripped you off. But it doesn't seem like this is what is going on.
As a member if you think the girl is genuinely sorry, and it was a simple misunderstanding, then the idea of actually trying to get those tokens back actually makes me feel a little sick.
In this situation out of curiosity if a girl advertised a cumshow, then came on during the countdown and couldn't do the show, what do you think should happen? Should all the men who paid/watched her teasing/chatting for the hours that she'd been online all get refunds? Or should they just accept that they're watching a real woman and not a robot, count their loses, as yes sadly they didn't get a sex show, but they got lots of live interaction, be a gentleman and politely ask her if there is anything else she'd be comfortable with or just leave it until another day.
One reason I am glad refunds aren't available is that I have not talked to any members yet who have admitted they've been fairly banned, or that their requests have been unreasonable. Every one who says they've been banned/took a girl private and she didn't do what they wanted say it wasn't their fault. So I guess it'd be doomed to fail on that level too, that men who've been prats would fight for their cause thinking they're completely in the right.

(Oh and MiaMeow I've had those guys too who ask how much something is, you say very clearly and they tip almost the amount. I mean seriously?! you wouldn't do that in a shop and get away with it!!)

 

[Jupiter551]

In the rare cases where a model has something listed, say on her profile, so there's no misunderstanding and just doesn't follow through then I think she should substitute something to both her and the member's satisfaction - if she doesn't do that then yeah, the tokens ought to be refunded, though they probably won't. That's a pretty rare case, but it happens.

 

[SoTxBob]

...just for the sake of an opinion.... If that happened to me and it was a substantial enough amount... I could also be happy with the transferred amount being given back according to what the model actually receives... Say 4000 tokens worth $200 to the model... if she purchased even close to that in an attempt to get me back something [from her prem acct.], I would easily forget the washout of purchasing differential [8cents vs 10cents or whatever] and also Leos cut from both sides... To me, it all speaks to the integrity of both parties. That return effort would most likely grantee my continued support of that girl in future tips.

That in mind, I also agree that any refund members would be able to go after, other than specific agreed misunderstandings, would open a Pandora's box of shit and grief for the girls simply BC there's a ton of guys that make a game of getting content for free and scamming when they can.

 

[Jupiter551]

a Pandora's box of shit

There are guys who would pay good money for that (on skype, via paypal)

 

[Just Me]

There is really not enough information in the op's post to make an informed opinion. The amount of tokens, what the request was and maybe what her reaction was to her misunderstanding the request would be helpful. Did she try to make good on the tip in some other way? I will say, if this is over less than a good amount of tokens it is not worth pursuing or getting upset about.

 

[IsabellaSnow]

...just for the sake of an opinion.... If that happened to me and it was a substantial enough amount... I could also be happy with the transferred amount being given back according to what the model actually receives... Say 4000 tokens worth $200 to the model... if she purchased even close to that in an attempt to get me back something [from her prem acct.], I would easily forget the washout of purchasing differential [8cents vs 10cents or whatever] and also Leos cut from both sides... To me, it all speaks to the integrity of both parties. That return effort would most likely grantee my continued support of that girl in future tips.

That in mind, I also agree that any refund members would be able to go after, other than specific agreed misunderstandings, would open a Pandora's box of shit and grief for the girls simply BC there's a ton of guys that make a game of getting content for free and scamming when they can.

I am curious as to your situation. You say the same happened to you, but what the OP said was very vague. What happened in your case?

I am skeptical of member complaints because every time I have seen it happening or heard the facts the member has actually been in the wrong or at least dealt with it in the wrong way. Or what they're complaining about really is a misunderstanding. You should never tip in this case if there is any chance the model could have misunderstood what you are asking for, I believe if that is the case it's not fair to give a model a big tip and then go "oh wait, actually I didn't make my point clear, now can I have those tokens back so I can tip another model?" I mean come on, imagine a kid getting an amazing present and then someone smashing it right in front of them. You are dealing with an actual human, the reason the product we're selling is so valuable is because of this, being a living creature also means we may be unpredictable. There's a difference between openly going out and scamming someone and an honest mistake (which is also your mistake for not making it clearer/making sure she understood the situation).

 

[Evvie]

In this situation out of curiosity if a girl advertised a cumshow, then came on during the countdown and couldn't do the show, what do you think should happen? Should all the men who paid/watched her teasing/chatting for the hours that she'd been online all get refunds? Or should they just accept that they're watching a real woman and not a robot, count their loses, as yes sadly they didn't get a sex show, but they got lots of live interaction, be a gentleman and politely ask her if there is anything else she'd be comfortable with or just leave it until another day.

It's up to the model how she wants to handle it. In my room I guarantee all tips towards a countdown will receive something.

Sadly, there are many models which are quite defensive down the route you suggested ("I'm not a sex slave! I can't perform if my body isn't up to it! They should know tips aren't refundable! They knew if they tipped towards the show it might not happen! I am never obligated to do anything I don't want to!"). While it is always good to set boundaries, it seems plenty of women are happy to cop out of shows and keep the money, using the "you tipped me because you liked what you saw, and even if I didn't hold up my end of the deal, you should be satisfied with all this free entertainment." (even if the "free" entertainment ends up paying the model $400 and costing the members twice as much.)

I do not agree that "tips are tips". If you set up a countdown and purposely don't finish it, you're a liar and a thief. Members buy services from models. Yes, some members tip "just because" and don't care what happens, but many more members spent $100 because they wanted to see that model do a show, and if it doesn't happen and they don't get anything in return, the model is basically saying, "fuck you, buddy."

If it is a situation where a model for some reason really cannot finish a show through no fault of her own, I guess the question is, do you want to have a room reputable for being a money sink with no benefit to the members? Or do you want people to recognize that you take care of the members in your room and don't leave them hanging?

Some models argue that "I danced for an hour, I deserve this money whether or not a show happens." Maybe, but that wasn't the deal. The deal was that those tokens are meant to go towards a show. If you feel that all the things you do on cam outside of a show are done for free and only the show makes money, stop doing those things or start charging for them. Nobody is forcing a model to entertain members for hours on end. If you do something for free, that's your choice. [I realize there are extraneous circumstances around studio models, forced work models, and models who literally do not have a choice whether or not they can work, but I am not talking about them atm.]

 

[SoTxBob]

...just for the sake of an opinion.... If that happened to me ...

I am curious as to your situation. You say the same happened to you, but what the OP said was very vague. What happened in your case?

you misread Izz.. there's a big "if" as the first word. :thumbleft:

If you set up a countdown and purposely don't finish it, you're a liar and a thief. Members buy services from models. Yes, some members tip "just because" and don't care what happens, but many more members spent $100 because they wanted to see that model do a show, and if it doesn't happen and they don't get anything in return, the model is basically saying, "fuck you, buddy."

Sadly, I can't count the number of times I've seen this happen over the years ...

 

[southsamurai]

ya know, a countdown is sort of a gamble. now if the model receives the full amount then bails, thats a cheat, but if it simply never even gets close? different story. when you go in as a member with tokens and use them you must assume that what u are giving tokens for is the time spent while in front of you.

yes, yes, if you buy a vid you should expect to be able to get it. if you give it in a pre-arranged exchange for a specific action, then you should get it. but a countdown? nah, you contribute with the idea that if it completes the model will do as she has said. ive never seen it not happen eventually. sometimes theres a delay for preparation, or a room change or whatever. the few times a model has reached the goal and not done the show as promised it was because of an announced time limit to her day. and in those cases ive yet to see a model not promise a show when next she is on, and most in the case of large contributors get something special as well.

by and large the MFC models are honest, hard working people. yeah, you get a few idiots, but hell that can be said of any sample group. besides, if you feel ripped off theres nothing wrong with a polite mfc mail explaining yourself. most of the models i know will at least offer an explanation if not something for your token trouble.

then again maybe ive just had awesome luck on MFC and only hang out with the cool ass, smart, gorgeous and kind models. yeah that must be it

 

[Jupiter551]

ya know, a countdown is sort of a gamble. now if the model receives the full amount then bails, thats a cheat, but if it simply never even gets close? different story. when you go in as a member with tokens and use them you must assume that what u are giving tokens for is the time spent while in front of you.

Absolutely, but on the flipside models should be aware that many members aren't going to tip for or start a countdown until it gets to what they think is a likely-to-be-finished amount simply because of models leaving when it's almost done. And I totally understand I'd want to log too if I'd been on for hours and it was only half done - but again, just understand that a lot of members are wary of tipping for big countdowns.

It's why I prefer 'games' like spinning a wheel or such where you can win a small prize, but likely to at least win something. It rewards tippers and encourages repeat tipping.

 

[southsamurai]

Absolutely, but on the flipside models should be aware that many members aren't going to tip for or start a countdown until it gets to what they think is a likely-to-be-finished amount simply because of models leaving when it's almost done. And I totally understand I'd want to log too if I'd been on for hours and it was only half done - but again, just understand that a lot of members are wary of tipping for big countdowns.

It's why I prefer 'games' like spinning a wheel or such where you can win a small prize, but likely to at least win something. It rewards tippers and encourages repeat tipping.

i agree completely sir. as an observer it seems that the bigger the countdown the less likely it is to get finished just for that reason. from the outside i think more models are swapping to doing exactly what you are talking about, either that or doing mini countdowns for each step of the total goal.

 

[IsabellaSnow]

You're right Bob, I completely misread lol!

I think the whole point the OP was making contradicts himself. I'm an honest model, if I don't complete a countdown (say if it's running to a complete standstill or I have half an hour/an hour to finish it I'll have let everyone know) then those who've tipped over 100 I'll add up and ask them to choose a video for me to send. But I do NOT like it when members who've tipped say 5 tips of 20 tokens after a few hours on cam and then ask about videos and try to get a bid for that. Sometimes if it's quiet and they've been extra considerate/I don't reach the countdown they I will offer them a vid, but not generally if they ask for it.

I don't think there would be any way there would be a misunderstanding that big that would be my fault as I'm careful about what I agree to. If someone is tipping a large amount for a specific request, he should have made absolutely sure that the model knew exactly what was happening before he tipped, especially if he feels that he should be refunded if the model cannot perform what he wants. Now perhaps there is a language barrier, say the model isn't a native english speaker, well again, then you should be even more careful about making sure she knows what you're talking about.

I have heard of cases when models advertise a countdown and then reach the end and change their minds/say they're too shy. That to me is scamming. I would never advertise a countdown and not run it, I tend to not have specific countdowns for this reason. But there could be issues with certain vibes/toys which means you can't use them etc. I feel that once you commit to something

If you're asking for something like a specific outdoor custom vid, or something like that then you will already know you run the risk to circumstances (living in england it almost constantly rains for example! finding a suitable day could take a bit of time).

If there is an honest crisis for the model, say a family member dies so she cannot perform what you want for a few weeks, or she has an accident/gets ill, then would you really want her to give you a refund? Especially in that situation where those tokens could really help her.

If there were a case that I were absolutely in the wrong, meaning I had agreed to something, the member had been completely clear, he'd tipped and then I'd backed out and said I would never perform that request, then yeah, if I could do a refund, I'd probably do it. But I don't think it'd ever happen, and if it did it wouldn't be that black and white. I also think if someone was partly at fault for not communicating properly, then asking for/expecting a refund is pretty scummy. A lot of models live off very little, we get paid and pay our bills etc off, so yes we could probably spend your tokens on sending you a voucher, or if we have a prem account send you tokens once we've been paid, but before that generally I can't afford to take that money out of my account.

If you believe the model has not acted with malice/dishonesty then why would you want to take away her big tip from her? The model may admit she's misunderstood what you're saying, but that's because we want to be kind, you may still be at fault for letting her misunderstand. My opinion, unless the girl is obviously/openly scamming you, if you believe she's being honest then it'd be pretty scummy to expect/ask for a tip to be returned. But that's just my opinion.