Illegible person HELP

[S82Col]

Hello @punker barbie can you help me please, we have been writing to support since Monday but we have not received a response.

Two of our models have not been able to transmit because "Illegible person" appears, we have already uploaded the document of the monitor who appeared by mistake in the camera of the two models, her documents have already been approved. But they still can't transmit again, these are the names of the models

1) dannydaniels_
2) lilithbeth__

Can you please help us, thanks

 

[S82Col]

Hello @punker barbie

The problem with one of the models has already been solved, the problem with dannydaniels_ still exists and we still haven't received a response from support, I appreciate the help you can give us, thank you.

 

[punker barbie]

Hello @punker barbie

The problem with one of the models has already been solved, the problem with dannydaniels_ still exists and we still haven't received a response from support, I appreciate the help you can give us, thank you.

I have confirmed that the support team has responded to your inquiry. Ticket #23978292