Thank you for your age verification submission.
We notice that your submission was not successful as it timed out. Please note that you must finish the submission process within a few minutes of starting it. Please ensure you submit a clear photo where the ID comprises most of the photo and all of the data is legible. When submitting the selfie portion, we recommend submitting from a well-lit location. Here are some recommendations to try while we assist you with this matter:
If you’re still having trouble please provide us with more details and/or screenshots.
Thank you,
The Chaturbate Team
We notice that your submission was not successful as it timed out. Please note that you must finish the submission process within a few minutes of starting it. Please ensure you submit a clear photo where the ID comprises most of the photo and all of the data is legible. When submitting the selfie portion, we recommend submitting from a well-lit location. Here are some recommendations to try while we assist you with this matter:
- Ensure you are finishing the submission (displaying the front of the ID, back of the ID if needed, and Selfie) within 5 minutes. If you are experiencing an issue submitting any part of the process, please let us know more details and/or screenshots.
- Regarding lighting, we recommend being in a well-lit area. It may help to have your identification document on a dark surface such as a mouse pad.
- If you are not already submitting with your mobile device, we suggest using a mobile phone camera to submit. When submitting on a mobile device, ensure all other apps are closed and that no other apps or websites are using your camera. If you are using a computer with a webcam, recommended browsers include Google Chrome, Firefox, and Safari. When submitting on a computer, ensure all programs/browser tabs are closed and that there are no other apps or websites using your camera.
If you’re still having trouble please provide us with more details and/or screenshots.
Thank you,
The Chaturbate Team
