Hey everyone, I was curious whether or not anyone has been successful in receiving the tokens that were currently in their account after they have been banned?
I ask because my account (theJimJones) did recently get banned and while I am trying to be patient and wait for a response from support as to why this happened, I cannot help but wonder how this type of thing can be standard practice.
Personally I only "cash out" my tokens once a year and this ban came 9 months into the year and at the time I had an extremely large amount of tokens sitting in my account. It seems to me that the tokens I earned up until the mistake was made which caused the ban should be returned as I earned those prior to the ban. If I were to have cashed out daily (or as often as the site allows) I would have nearly all of my tokens and just be without the ability to broadcast. However, since I don't do that, I feel like I am being punished to a much greater extent for simply not trying to take advantage of the cash out daily routine.
I understand the ToS says all tokens will be forfitted, but how likely is it that support will look at the individual situation and consider returning the tokens I made up until the ban occurred? It is very clear in my account history that I only cash out once a year, but will they even have sympathy for a case like this?
@punker barbie please let me know if there is any hope here. I am going to escalate this issue as far up the food chain as I can within the CB organization to ensure this gets resolved.
I ask because my account (theJimJones) did recently get banned and while I am trying to be patient and wait for a response from support as to why this happened, I cannot help but wonder how this type of thing can be standard practice.
Personally I only "cash out" my tokens once a year and this ban came 9 months into the year and at the time I had an extremely large amount of tokens sitting in my account. It seems to me that the tokens I earned up until the mistake was made which caused the ban should be returned as I earned those prior to the ban. If I were to have cashed out daily (or as often as the site allows) I would have nearly all of my tokens and just be without the ability to broadcast. However, since I don't do that, I feel like I am being punished to a much greater extent for simply not trying to take advantage of the cash out daily routine.
I understand the ToS says all tokens will be forfitted, but how likely is it that support will look at the individual situation and consider returning the tokens I made up until the ban occurred? It is very clear in my account history that I only cash out once a year, but will they even have sympathy for a case like this?
@punker barbie please let me know if there is any hope here. I am going to escalate this issue as far up the food chain as I can within the CB organization to ensure this gets resolved.
