Frozen account? what next ?

[Smolets]

Hello,im not actualy sure is this right place to ask and get such an answeer,but i will try.
i lost my card and while waiting for replacement in post i transfered moneys to my sisters account and used hers card,also i needed some tokens and bought them,card was charged but tokens did not appear,in a wee while i was unable to log in and got email that my account has been frozen and asked me to confirm my name,adress etc explain..
so i did,replied to email and explained that.
then i googled about this and found that there is many complaints that account have been frozen and there was no further response from customer support even if you are platinum member (which i am)
i was just wondering if someone could calm me down and say that i will get my account back ?
and how long will it take to someone to review this?
i had no idea its not good idea to use card which isnt mine.. i paid phone bill with it some time and it was ok.
thanks.

 

[Smolets]

Just started to notice that it looks like this is a models forum,so wrong place for my question,sorry i just tought its a mfc forum for members.
my bad

 

[NoelleBright]

I think that because MFC absorbs the cost of charge-backs and doesn't hit models with them (like a ton of other sites do :whistle, they're extremely careful with transactions that look like they may be fraud. Using a credit card that has someone else's name on it is bound to trigger some alarms.
If your story is true and it was your sisters card and the payment gets processed, they will probably restore your account.

If it's a card you didn't have permission to use and the transaction got disputed or something, your account is gone for good I bet.

 

[IsabellaSnow]

This is a models and members forum, although like most member forums I have seen we try and keep it pretty civil here, is is/should be friendly to everyone. Remember that a lot of models (including myself) are members too, and we come across these issues a lot more than a regular member would because of the amounts of members we talk to and the time we invest in the site. Your question is not unreasonable and I hope that after you get your answers you will continue to look around the forum and take part in discussions and give something back to the community.

Like Noelle said, if you had permission to use the card (probably meaning you will need to get your sister to confirm that it's her card and you had her permission to use it) you may get your account reinstated. If you didn't have permission, whether the money in the bank account was yours or not, it does actually class as fraud and then no you won't get your account back.

Using someone else's card to pay a phone bill is one thing because they're generally more trusting, and have a load of your details already (meaning basically if you're stealing money they will get it back), also for a phone bill if it's actually fraud they can just take away your service if the payment gets questioned. Most people won't try and commit fraud with phone bills, but might borrow money off someone else. With mfc they have very little info on members, but if someone has bought tokens then they do have their real name. It would be very easy to steal/borrow a card to buy tokens and mfc wouldn't be able to track you down. Using a card with a different name is going to raise big warning bells, so I'm not surprised. People tend to not even be able to use company cards on mfc.

For future reference to anyone. Use your own card on mfc, no one else's. If you feel you absolutely have to tip/buy tokens and have someone else's card (with permission) create a new account with that card. No you won't be able to buy as many tokens as before in one go, but it will be better than nothing.

 

[Smolets]

Thanks for your responses,i guess i will now wait for customer support to reply and hope they will,otherwise it would be really to loose my account
i did used my own card all the time before,it was just now once because my card wasnt delivered yet,and of course typically,just na hour after i got my account frozem my card arrived in letterbox :roll:

 

[SoTxBob]

In the event you misplace a card, while you are getting the replacement, your best bet is always to get a generic prepaid card locally and never use one with another name, permission or not. CC fraud is so wide spread many companies wont allow 'cross name' payments UNLESS you have called the place you are going to pay and let them know in advance so they dont flag the transaction.

 

[GreatDane]

Most credit card companies and banks will question the use of a bank card or credit card if it is used in a transaction that may have an adult nature to the use of said card. They will usually contact the card owner to confirm that they are aware of the use of their card at XXXXXX company and if they have authorized the use of the card. check with your sister to see if she was contacted and authorized the transaction, if not, odds are you will not get your account back

 

[stu2]

Just skipping through new threads is the day for people with card "problems" with MFC? To open threads here? Call me cynical if you want.

 

[Evvie]

Just skipping through new threads is the day for people with card "problems" with MFC? To open threads here? Call me cynical if you want.

 

[AnaVictoriaXO]

Just skipping through new threads is the day for people with card "problems" with MFC? To open threads here? Call me cynical if you want.

 

[Anonymous]

I'm guessing that stu's comment is referring to this other thread (but it's about a guy whose account is now banned):

viewtopic.php?f=28&t=12501

 

[Anonymous]

Just skipping through new threads is the day for people with card "problems" with MFC? To open threads here? Call me cynical if you want.

I might be wrong, but I think what stu was trying to say was...Just skipping through new threads of the day for people with card "problems" with MFC. Two open threads here? Call me cynical if you want.

 

[Nordling]

Just skipping through new threads is the day for people with card "problems" with MFC? To open threads here? Call me cynical if you want.

I might be wrong, but I think what stu was trying to say was...Just skipping through new threads of the day for people with card "problems" with MFC. Two open threads here? Call me cynical if you want.

That's how I read it too. I had the same cynicism early this morning when I first saw the two posts. Coincidence? Maybe, but it struck me as odd.

 

[Sevrin]

If you google "myfreecams credit card", Amber's House of Hoohahs is one of the top hits. There's nothing so abnormal about getting multiple inquiries in a day.

 

[Evvie]

If you google "myfreecams credit card", Amber's House of Hoohahs is one of the top hits. There's nothing so abnormal about getting multiple inquiries in a day.

I approve.