First stream, suspended after 20m

[VixenVeronica]

Hello!
I started my first stream today and about 20m in my ability to broadcast has been suspended. I have no idea why as I have completed the age verification a couple days ago. I'm very upset because it's gonna cost me precious time with "new" tag!
I have emailed support, can I do anything else to expedite this?

 

[VixenVeronica]

I forgot to say, my username is thevixenveronica
@punker barbie could you help?

 

[Vixxen81]

Hi! Best advice is be patient. It can take 12 hours or 2 days to get a response, sometimes longer. If your account is reinstated, you can ask for the new tag to be applied as well. If you send multiple emails they will keep sending your ticket to the end back of the queue.

 

[VixenVeronica]

Update
The support was really fast at responding (around 2h after each of my emails) so I was positively surprised considering what I read on forums. The issue has been resolved, I panicked more than I should have

 

[punker barbie]

Hello!
I started my first stream today and about 20m in my ability to broadcast has been suspended. I have no idea why as I have completed the age verification a couple days ago. I'm very upset because it's gonna cost me precious time with "new" tag!
I have emailed support, can I do anything else to expedite this?

hi @VixenVeronica I have confirmed that the support team has responded to your inquiry.