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[Vixxen81]

Hey everyone!!! Recently Chaturbate made changes to the way they respond to support emails you initiate.

Previously, you would get a response saying your request was in the queue and they would respond as soon as possible.

Now when you initiate an email to support, the email response you get in return has a list of links/articles to frequently asked questions. If one of the provided links does answer your question, click to confirm it's been answered on the appropriate link in the email.

If the links do not answer your question, you must scroll all the way to the bottom of the email and click "No" to escalate the ticket to an actual human being. And this is what it looks like.

 

[cbhours]

Saw it in early October but not sure exactly when they started it.

 

[Vixxen81]

Saw it in early October but not sure exactly when they started it.

I don't send tickets very often but did so last week. First time I've seen it myself.

 

[Squinkle]

I think they added it in April of '24. I sent in a support ticket in both march and April, and the April one had the FAQ's, but March did not.

I wonder if failing to respond to this is why some tickets are so delayed recently.

 

[Vixxen81]

I wonder if failing to respond to this is why some tickets are so delayed recently.

That's precisely why I started the thread. I had no idea it had changed until I didn't receive an answer.

The real question is, is this response default for all email inquiries or only the ones where AI can pick up keywords?

 

[cbhours]

I think they added it in April of '24. I sent in a support ticket in both march and April, and the April one had the FAQ's, but March did not.

I wonder if failing to respond to this is why some tickets are so delayed recently.

Hmm then must be based on what's said in the email, I definitely didn't see any in July.

 

[Mercury]

It didn’t happen to me, either, but it’s a useful thing to know. Thank you!

 

[MaLiNka__]

I also received such a letter. I clicked on one of the topics but it didn't help me. They noted that my issue had been resolved. I had to repeat the letter. Yes, at least this already existed in October.

 

[ViviDoll]

i click on no but articled are coming up only

 

[Vixxen81]

i click on no but articled are coming up only

When you clicked on no, nothing changed?

 

[ViviDoll]

When you clicked on no, nothing changed?

Yes. Nothing has changed weird. My
Problem is resolved ny itself (payment delay) but this system seems to not work well yet

 

[Vixxen81]

Yes. Nothing has changed weird. My
Problem is resolved ny itself (payment delay) but this system seems to not work well yet

I'm glad it was resolved but sorry you didn't have a good experience.