Chaturbate payments not received, almost 1 Month Overdue

[Jaynieee]

Hi all
i have not received two payments for November from CB and after an investigation with both CB and Paxum, it turned out I have given an incorrect Paxum e-mail - this has since been corrected by me on my CB account.
Now, according to Paxum, in order for me to receive these funds, Paxum needs to be contacted by Chaturbate directly in order send the funds back, so they can be then resubmitted under the correct e-mail adress.
I forwarded this message to CB support e-mail, responded under the first ticket i created. Because there was no response to that however, I created another ticket regarding this last friday (12.06.24), but still - no response.
Unfortunately, I don't have ticket numbers - they don't show up anywhere... tried looking at my e-mail but no luck ;/ Username: jaynieee
Hope someone can help move things forward, i really really need that money
THANK YOU!

 

[punker barbie]

Hi @Jaynieee Support has confirmed that they have received your email and is currently being looked into. We appreciate your patience. Support will get back to you as soon as possible.

 

[Jaynieee]

Hi @Jaynieee Support has confirmed that they have received your email and is currently being looked into. We appreciate your patience. Support will get back to you as soon as possible.

hi @punker barbie i'm looking at an e-mail from cb support right now - many many thanks for your help!!!

 

[punker barbie]

hi @punker barbie i'm looking at an e-mail from cb support right now - many many thanks for your help!!!

I have confirmed that the support team has responded to your inquiry. Ticket #23970516