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Age verification keeps failing

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Nov 15, 2024
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Hello, I've been trying to get going on CB but im having trouble getting my partner verified. The verification process refuses to accept a picture of the back of her ID. It takes the front and the selfie just fine but never the back of the ID. I was able to upload my ID and selfie with no issues and got verified right away. I have tried emailing CB support, they replied once asking for screenshots and pictures which i provided right away but i have not heard back from them since. @punker barbie can you assist? Our user name is Trini_and_Daddy
 
Hello, I've been trying to get going on CB but im having trouble getting my partner verified. The verification process refuses to accept a picture of the back of her ID. It takes the front and the selfie just fine but never the back of the ID. I was able to upload my ID and selfie with no issues and got verified right away. I have tried emailing CB support, they replied once asking for screenshots and pictures which i provided right away but i have not heard back from them since. @punker barbie can you assist? Our user name is Trini_and_Daddy
I have confirmed that the support team has responded to your inquiry. Ticket #23909589
 
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