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Account banned

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Nov 20, 2024
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Hello I am working on SC from last 6 months and I never break Any rules of SC.

but 2 days back I created a studio account with the kyc document. Then within a minute my model account is got blocked and showing me kyc auto rejected.

Then I re-upload my kyc document in model account then I got a mail that they can't accept my application as someone created a account before and that account was permanently banned.

Support team just send me that this was our higher management decisions we can't lift your account banned.

Is this a solution? What was my fault in this matter?

I am working here from last 6months and they blocked me without any reason.