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  1. Catalina SM

    need additional support? -streamate model support references-

    Please make sure you update this list with the following: UK & Australia- catalin@streamate.com North America - liz@streamate.com Romania - romanian@streamate.com Portugal/Brazil - portuguese@streamate.com French speaking countries - french@streamate.com RU speaking countries -...
  2. Catalina SM

    Streamate payment

    Hi there, it depends on your location - the payment option vary depending on the region you are from. You can email me with your nickname and your country of residence and I can send you the list of available payment options.
  3. Catalina SM

    Streamate proof of address rejected

    Hi there, please email alex@streamate.com and send to us your nickname. We will check what the issue is and let you know the details. Thanks :)
  4. Catalina SM

    Streamate is coming to the United Kingdom in October

    Hi everyone! A while ago we have sent a newsletter to all our Streamate UK Models about a workshop we'll be hosting on October 20 in London. This is just a reminder for those who did not register yet. Please contact catalin@streamate.com to book your spot. This event is reserved for...
  5. Catalina SM

    need additional support? -streamate model support references-

    Hi everyone, Here's an updated list of SM contacts for StreamateModels: United Kingdom / Australia: catalin@streamate.com Europe: catalina@streamate.com or @Catalina SM North America: kelly@streamate.com or liz@streamate.com Brazil: walter@streamate.com Netherlands / Germany...
  6. Catalina SM

    Is a streamate ban 'final'?

    Hi, where are you from? I am dealing with EU models only, but if I know where you're from, I may be able to give you another contact.
  7. Catalina SM

    I would love to open a new account

    Hi, if you streamed more than 10 hours on your previous account registered under the studio, without being released by them from the protection, you will not be able to work on a new account for 6 months (applied from the last stream).
  8. Catalina SM

    Bandwidth on Streamate

    Hi, most probably yes. The recommended streaming settings are HD720p and HD1080p. Our streaming interface works on low latency technology, which requires a strong equipment and bandwidth to be able to sustain a good quality stream. I assume you will be able to stream, but in low streaming...
  9. Catalina SM

    unfair regional traffic on streamate

    Actually it was never an option that performers can choose any country they want. In the past models were able to get another country which was not part of their selection by using a proxy or VPN. This has changed for 1 year now and display countries are given based on the country from the ID...
  10. Catalina SM

    Have an issues i need to run by people

    Did you get in touch with our support by live chat or WhatsApp? Try to give as much info as possible to them about what have happened with dates and times.
  11. Catalina SM

    Star Rating hasn't budged

    Hi, if you got from 5 different customers ratings of 5 stars, your profile average should display 5 stars. If it displays 4, it means they were not calculated properly. If you're from Europe, drop me an email and I'll help with that. For US feel free to reach out to either kelly@streamate.com or...
  12. Catalina SM

    Where Do We Get Swag

    Hi, yes, like Dan said, we usually give swags at tradeshows. I know my colleagues from US will attend XBIZ next year. :)
  13. Catalina SM

    Gold show eligibility

    Hi, Gold Shows can be enabled automatically or manually (if requirements are met). It's enabled automatically when: - From the first streamed week, if the performer is at 4,9 or 5 stars, has excellent streaming quality, streams with audio, bills high per hour, will get the Gold Show enabled...
  14. Catalina SM

    Streamate question/answer and general information

    You can always opt-out from the ads (send an email to support for that). That way, you will no longer be promoted in our ads or across our affiliate network, so the submitted content will no longer be used for promotional purposes either. But note that by doing this, you will have almost 0...
  15. Catalina SM

    Streamate Model Score - How Ranking Works!

    Hi, you can sign-up as studio here: www.streamatemodels.com. The newly registered studios are virtual, which means that we pay directly the models and a % is paid directly to you as a studio owner. If there are other specifics you are interested in knowing, please DM me.
  16. Catalina SM

    Closed Account

    Hey there, yes, if an account is inactive for a period or 180 days, it will be closed inactive. You can request support to reactivate it without any issues.
  17. Catalina SM

    Scared I'm Terminated, but dont know why or how to know!

    Hey there, did you finally get a response from our end on your situation?
  18. Catalina SM

    Streamate question/answer and general information

    Hi everyone, Thursday November 11, banks will be closed and no postal service will be running due to the Bank/Federal Holiday. Wires and ACH payments will be delayed until Friday. All other payments will go as scheduled. .
  19. Catalina SM

    Streamate Payment

    This is very useful feedback. Thank you Emiliea. :)
  20. Catalina SM

    Back Payment?

    Jessa, did you contact support about this to get more information? If you had payments accumulated from the past which did not meet the minimum threshold, you get them once that's achieved. So maybe these are small amounts that gathered on your account from the past?
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