AmberCutie's Forum
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  1. Catalina SM

    Streamate's non-existent support

    Hi, I am very sorry to hear you did not have a good experience with our support. If you're willing to give us another chance and you're from Europe, please feel free to contact me directly (Email and Skype address are in my signature here). If you are from USA, you can also email...
  2. Catalina SM

    Streamate question/answer and general information

    Do you refer to the recorded videos from the gallery, or the live streaming? Can you share a screenshot with me?
  3. Catalina SM

    address verification issue

    Hi, We do not have phone support. There's just email support on our site and there's us, the representatives. If you're from Europe, you can also reach out to me via Email or Skype (see them in my signature here)
  4. Catalina SM

    changing studios

    Hi, Sorry for the late reply on your message, I did not get notified about it. The 2 models can send a request to our support asking to have those accounts closed, but if we don't hear from the other studio about having them released from the contract, they will have to wait 6 months from...
  5. Catalina SM

    Using Twitter But Being Respectful

    Hi, We do not allow neither our models or customers to share any sort of contact info, links, social media etc. You can read more info in the Performer Agreement or the Code of Conduct with the site rules.
  6. Catalina SM

    Streamate Model Score - How Ranking Works!

    Hi all, To add some info to the above - the ranking requirements are the basic and important ones, but still, they do not guarantee your placement on the website. There are many many things that can influence a model's placement on our site and this can even start from how many performers are...
  7. Catalina SM

    Streamate Payment

    Hi, Not sure if your situation got solved in the meantime, but if you're from Europe, you can also contact me by Email or Skype (see them here in my signature). :)
  8. Catalina SM

    Pornhub branded lingerie on various camsites

    Thank you very much! I am happy to be here and help as much as I can. :)
  9. Catalina SM

    Lush on Streamate

    Hi, The only way to pair it is using the mobile and the Lovense Connect App. In the above message I replied with the guide in SM help, where you can find the instructions on how to pair it.
  10. Catalina SM

    Pornhub branded lingerie on various camsites

    Is the question about if you can wear PH branded swags on cam while you stream on Streamate? It's fine as long as you do not direct members to other sites or promote any links :)
  11. Catalina SM

    Streamate and token site

    Hi there, If you want to give a try to Streamate and see it's potential, you could try to put a few hours per day only with us. You will have the 30 day extra promotion as a new model, which starts from the first online streaming. So at least during this period you could be consistent to see if...
  12. Catalina SM

    Streamate advices

    Hi, You can use OBS, but using this streaming method limits you from certain tools, such as: cam2cam (not available on external encoder streams), streaming quality settings (which are available only on Web Encoder). The new model tag, as someone already mentioned here, it's 30 days from your...
  13. Catalina SM

    Streamate question/answer and general information

    We have sent an inmail newsletter with more info about this tool and what's the direction we want to take. It contains useful info, so it's worth to check it out. :) Please do submit your feedback as well directly through the feedback form on the website.
  14. Catalina SM

    Streamate question/answer and general information

    Yes, exactly! We keep on developing this tool further, but it's correct what you understood. The snapshot is not saved somewhere on your profile, it stays for 24h on your account and for the next streaming, you have to take a new, fresh snapshot. While you are offline, it will be displayed the...
  15. Catalina SM

    Streamate question/answer and general information

    Hi, So the snapshot is showed only when you are online, as profile photo. When you go offline, it will show the static biopic you submitted previously on your account.
  16. Catalina SM

    Streamate question/answer and general information

    There are 2 ways to take an instant snapshot: - 1 the prompted way in the beginning when you start you stream, when you're asked to take a snapshot - 2 - hover over your stream (use SMConnect Web Encoder) and you'll be able to see a camera icon. If you press on it, you will be able to take a...
  17. Catalina SM

    Vanilla Visa Cards Streamate

    Hi there, I do not provide support for members but what I can suggest to you is to login to your member account, go to the live support to discuss with them. I am sure the CS representatives will be able to identify the issue and help you with solutions.
  18. Catalina SM

    Streamate question/answer and general information

    Contact me via email if you're from Europe. If you're from North America, you can reach out to liz@streamate.com.
  19. Catalina SM

    Streamate question/answer and general information

    What happened?
  20. Catalina SM

    Streamate question/answer and general information

    If the customer is logged in, he/she is not going to be able to see you at all on the website. If they change the accounts or search as visitors (logged out), they will be able to find you.
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