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  1. Catalina SM

    Streamate Payment

    Hi, yes, we added MassPay as payment option. If you login to your account and you see it listed among the available payment options, it means you are eligible to use it. Here are some details about them: Fees can be as small as USD $1.00 per transaction and their services include: Bank...
  2. Catalina SM

    Streamate question/answer and general information

    Hi, it's the first option. It's the last 30 days of stream. Example: today I check my account and I look at the time I spent online between 12 of September and 12 of October - this is the time that is counted towards qualifying for these tools. I hope my example makes sense and it's...
  3. Catalina SM

    My models account randomly closed mid session?

    Hello, I have replied your DM. :)
  4. Catalina SM

    Streamates tags not showing under tag option, but show on profile?

    Hi, as mentioned in another thread here, the room topic is not a issue - it is disabled by us because we have to do some works on it (for development). As for the tags, no updates yet.
  5. Catalina SM

    Payout Declined??

    Hi, I am not aware of any issues but I will check on this with accounting.
  6. Catalina SM

    New on Streamate

    That number is displayed after a specific amount spent with that particular model - it's not for all the spending that user had on the platform.
  7. Catalina SM

    Another outage?

    Hello everyone, the yellow banner in your dashboards was prompted only for a short period of time. If you already went through the ID verification and had the docs validated, you should not be concerned, you won't have to add them again. If that banner is no longer in your dashboard, it's a...
  8. Catalina SM

    Streamates tags not showing under tag option, but show on profile?

    Yes, we're aware of the display issue with the tags. They appear properly on the user end but are not displayed on the model's end. It will be resolved soon. Thank you all for your kind patience!
  9. Catalina SM

    Code of conduit

    Agree with this :)
  10. Catalina SM

    anyone else can't log in?

    Update: the issue has been resolved.
  11. Catalina SM

    anyone else can't log in?

    Hello everyone, this is a technical difficulty on our end. Now you should be able to login,so the situation will be resolved very soon. Thank you very much for your patience!
  12. Catalina SM

    Streamate question/answer and general information

    The room topic is not broken, it is disabled on purpose because we're working on changing certain things around it. As for the tags, we're aware of that as well and it will be resolved. Thank you all for your patience, we're very appreciative for this.
  13. Catalina SM

    Trying to figure out why my account was banned

    Hi, like I said in my other posts, I do not provide assistance for customers. Try to get help directly from the customer support.
  14. Catalina SM

    Streamate broadcaster verification

    Hello, If you use Chrome as browser and your equipment speks are not the highest, then you'll bump into difficulties to stream. Normally we recommend models to have a minimum requirement type of device such as: I5 processor 8000, 8GB of RAM, 1GB free hardware storage space. If your equipment...
  15. Catalina SM

    freaked out about account being closed

    Hi, did you finally get the help you needed? Was the situation resolved?
  16. Catalina SM

    Room Topic

    Hello, the Room Topic is currently disabled from streamatemodels.com because it's under maintenance works. You will all be informed when it will be back and running.
  17. Catalina SM

    Streamate question/answer and general information

    Hi everyone. sorry for being more absent lately, had plenty of things to do. :) What you have encountered yesterday was a temporary issue on our end. Since then things have been resolved and are working as expected.
  18. Catalina SM

    need additional support? -streamate model support references-

    Thank you for this post, Audri :)
  19. Catalina SM

    Another day wasted waiting for SM to reply.

    Please email me, I will look into this.
  20. Catalina SM

    Streamates new document verification stopped me mid contest.

    The link is not yet added in the dashboard. The plan is to add it later today and then you'll be able to follow the ID verification steps.
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